Customer Support Policy

Amkart Technologies

Effective Date: 15 Mar 2026

At Amkart Technologies, we are committed to providing reliable and responsive customer support to ensure a smooth and satisfactory shopping experience. This Support Policy outlines how customers and sellers can contact us and how we handle support requests.

1. Customer Support Availability

Our support team is available to assist customers with inquiries related to:

• Order status and tracking

• Product information

• Returns and refunds

• Payment issues

• Account assistance

• Seller-related inquiries

Support hours:

Monday – Saturday: 9:00 AM – 6:00 PM
Sunday & Public Holidays: Limited support availability.

2. Contact Methods

Customers can reach Amkart Technologies through the following channels:

Email Support
support@amkart.in

Website Support Form
Customers may submit support requests through the contact form on our website.

Phone Support
Available during working hours for urgent issues.

3. Response Time

We aim to respond to customer inquiries within the following timeframes:

Response times may vary during high support volume periods.

4. Order Support

Customers may contact support for assistance with:

• Order confirmation issues

• Delivery delays

• Incorrect or damaged items

• Order cancellation requests

Our team will coordinate with the seller or logistics partner to resolve the issue.

5. Return and Refund Support

If customers face issues with returns or refunds, our support team will:

• Review the return request

• Verify order details

• Coordinate with the seller

• Process the refund or replacement if applicable

Customers may be asked to provide:

• Order number

• Product photos

• Description of the issue

6. Technical Support

Technical assistance may be provided for:

• Account login problems

• Website errors

• Payment gateway issues

• Mobile device compatibility issues

7. Seller Support

Registered sellers may contact support for assistance with:

• Seller account setup

• Product listing issues

• Order management

• Payment settlements

• Seller policy clarification

8. Customer Responsibility

Customers are responsible for providing accurate information when submitting support requests, including:

• Order number

• Registered email address

• Description of the issue

Providing incomplete information may delay resolution.

9. Dispute Handling

If a dispute arises between a buyer and seller, Amkart Technologies may act as a mediator to help resolve the issue fairly based on marketplace policies.

10. Policy Updates

Amkart Technologies reserves the right to update this Support Policy at any time. Updated versions will be published on our website.

11. Contact Information

For support assistance, please contact:

Amkart Technologies
Email: support@amtbill.com
Website: www.amkart.in