Return Policy Page
Return & Refund Policy
Amkart Technologies
Effective Date: 15 Mar 2026
At Amkart Technologies, we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy explains the conditions under which customers can request returns, replacements, or refunds for products purchased through our e-commerce platform.
1. Return Eligibility
Customers may request a return or replacement under the following circumstances:
The product received is damaged during delivery
The product is defective or not working
The wrong product was delivered
Items are missing from the package
The product is significantly different from the description
Return requests must be submitted within 7 days of delivery unless otherwise specified for the product.
2. Return Conditions
To qualify for a return:
The product must be unused and in original condition
The product must include all original packaging, tags, and accessories
The customer must provide proof of purchase or order number
Products that show signs of use or damage caused by the customer may not be eligible for return.
3. Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons, including:
Personal care items
Perishable goods
Customized or personalized products
Digital products or downloadable content
Items marked as non-returnable at the time of purchase
4. Return Process
To initiate a return:
Log in to your Amkart account.
Go to My Orders.
Select the product you want to return.
Click Request Return and provide the reason.
Once the request is approved, instructions for product pickup or return shipping will be provided.
5. Refund Policy
After the returned product is received and inspected:
Refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
If the payment was made via Cash on Delivery (COD), the refund may be processed via bank transfer or store credit.
6. Replacement Policy
Customers may request a replacement if:
The product is defective
The wrong product was delivered
The item arrived damaged
Replacement requests are subject to product availability.
7. Return Shipping
Return shipping may be handled in the following ways:
Free pickup arranged by the platform, or
Customer may need to ship the product back as instructed.
Shipping fees may apply depending on the reason for return.
8. Refund Delays
If you have not received your refund:
Check your bank account again.
Contact your payment provider or bank.
If the issue persists, contact Amkart support.
Refund processing times may vary depending on payment providers.
9. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with:
Order number
Product photos
Description of the issue
This will help us resolve the issue quickly.
10. Contact Support
For return or refund assistance, contact:
Amkart Technologies
Email: support@amtbill.com
Website: www.amkart.in
Customer support will assist with return requests and refund processing.
